Walmart Health App
Walmart Health App
Walmart Health App
Redesigning Walmart’s Pharmacy Experience for Speed, Clarity, and Trust
Redesigning Walmart’s Pharmacy Experience for Speed, Clarity, and Trust
Redesigning Walmart’s Pharmacy Experience for Speed, Clarity, and Trust
I led interaction design and UI delivery for key pharmacy workflows used by millions of Walmart customers, working within strict regulatory constraints while ensuring clarity, consistency, and engineering readiness.
I led interaction design and UI delivery for key pharmacy workflows used by millions of Walmart customers, working within strict regulatory constraints while ensuring clarity, consistency, and engineering readiness.
I led interaction design and UI delivery for key pharmacy workflows used by millions of Walmart customers, working within strict regulatory constraints while ensuring clarity, consistency, and engineering readiness.
Role
Sr Product Designer
Focus
Interaction Design, UX Strategy, QA
platform
iOS, Android
Users
Walmart Pharmacy Users
Role
Sr Product Designer
Focus
Interaction Design, UX Strategy, QA
platform
iOS, Android
Users
Walmart Pharmacy Users
Role
Sr Product Designer
Focus
Interaction Design, UX Strategy, QA
platform
iOS, Android
Users
Walmart Pharmacy Users
The Challenge
The Challenge
The Challenge
Designing a high-stakes experience inside a complex ecosystem
Designing a high-stakes experience inside a complex ecosystem
Designing a high-stakes experience inside a complex ecosystem
High‑stakes healthcare context
Users manage prescriptions, insurance, refills, and time‑sensitive health needs where clarity and trust are critical.
High‑stakes healthcare context
High‑stakes healthcare context
Users manage prescriptions, insurance, refills, and time‑sensitive health needs where clarity and trust are critical.
Platform transition
The project focused on migrating a standalone Walmart Pharmacy app into the main Walmart mobile app, creating a unified, all‑in‑one customer experience.
Platform transition
Platform transition
The project focused on migrating a standalone Walmart Pharmacy app into the main Walmart mobile app, creating a unified, all‑in‑one customer experience.
Existing experience gaps
Fragmented flows, unclear status feedback, and cognitive overload—especially for elderly users and customers managing multiple prescriptions.
Existing experience gaps
Existing experience gaps
Fragmented flows, unclear status feedback, and cognitive overload—especially for elderly users and customers managing multiple prescriptions.
Regulatory requirements
All design decisions operated under strict healthcare, legal, and compliance constraints.
Regulatory requirements
Regulatory requirements
All design decisions operated under strict healthcare, legal, and compliance constraints.
My Role + Scope
My Role + Scope
My Role + Scope
SCOPE
Owned interaction and visual design for core pharmacy customer flows
Designed and maintained component patterns aligned with Walmart’s design system
Produced high‑fidelity, implementation‑ready UI specs
Partnered closely with engineering and QA to ensure accuracy, edge‑case coverage, and build quality
Supported handoff, validation, and iteration through design QA
SCOPE
Owned interaction and visual design for core pharmacy customer flows
Designed and maintained component patterns aligned with Walmart’s design system
Produced high‑fidelity, implementation‑ready UI specs
Partnered closely with engineering and QA to ensure accuracy, edge‑case coverage, and build quality
Supported handoff, validation, and iteration through design QA
SCOPE
Owned interaction and visual design for core pharmacy customer flows
Designed and maintained component patterns aligned with Walmart’s design system
Produced high‑fidelity, implementation‑ready UI specs
Partnered closely with engineering and QA to ensure accuracy, edge‑case coverage, and build quality
Supported handoff, validation, and iteration through design QA
TEAM INVOLVED
Product Manager
Product Manager
Product Manager
EngineersSystem Team
EngineersSystem Team
EngineersSystem Team
Design System Team
Design System Team
Design System Team
UX Copywriter
UX Copywriter
UX Copywriter
DeignConstraints
DeignConstraints
DeignConstraints
Rather than leading primary research on this project, my focus was on executing within well‑defined product, regulatory, and operational constraints.
Strict healthcare and legal requirements affecting content, flows, and confirmations
Strict healthcare and legal requirements affecting content, flows, and confirmations
Complex prescription states and edge cases surfaced from backend systems
Complex prescription states and edge cases surfaced from backend systems
High accuracy and reliability expectations for customer‑facing pharmacy experiences
High accuracy and reliability expectations for customer‑facing pharmacy experiences
These constraints shaped how interaction patterns, components, and system feedback were designed and validated.
Key Design Decisions
Design Decisions
Design Decisions
Streamlining Refill and Checkout Flows
Decision
Educe steps and surface primary actions earlier in the flow.
Why
Educe steps and surface primary actions earlier in the flow.
Streamlining Refill and Checkout Flows
Decision
Educe steps and surface primary actions earlier in the flow.
Why
Educe steps and surface primary actions earlier in the flow.
Streamlining Refill and Checkout Flows
Decision
Educe steps and surface primary actions earlier in the flow.
Why
Educe steps and surface primary actions earlier in the flow.
Simplifying Prescription Status
Decision
Consolidate prescription states into clear, scannable status indicators.
Why
Users needed immediate clarity without reading long descriptions, especially when managing multiple prescriptions.
Simplifying Prescription Status
Decision
Consolidate prescription states into clear, scannable status indicators.
Why
Users needed immediate clarity without reading long descriptions, especially when managing multiple prescriptions.
Simplifying Prescription Status
Decision
Consolidate prescription states into clear, scannable status indicators.
Why
Users needed immediate clarity without reading long descriptions, especially when managing multiple prescriptions.
Preventing Errors in High‑Risk Scenarios
Decision
Add clear confirmations, guardrails, and system feedback at critical moments.
Why
In a healthcare context, preventing mistakes is as important as speed.
Preventing Errors in High‑Risk Scenarios
Decision
Add clear confirmations, guardrails, and system feedback at critical moments.
Why
In a healthcare context, preventing mistakes is as important as speed.
Preventing Errors in High‑Risk Scenarios
Decision
Add clear confirmations, guardrails, and system feedback at critical moments.
Why
In a healthcare context, preventing mistakes is as important as speed.
Component Library + Visual System
Component Library + Visual System
Component Library + Visual System
Visual design decisions were implemented through a structured component approach to ensure consistency, scalability, and engineering alignment.
Visual design decisions were implemented through a structured component approach to ensure consistency, scalability, and engineering alignment.
Defining reusable components for prescription cards, status indicators, alerts, and CTAs
Establishing hierarchy rules for dense, information‑heavy screens
Applying accessible color, typography, and spacing standards across components
Ensuring visual consistency across states, errors, and edge cases
These components supported faster iteration, cleaner handoff, and predictable implementation.
QA, Delivery + Outcomes
QA, Delivery + Outcomes
Close collaboration with engineering and QA was critical to delivering a reliable pharmacy experience.
Design QA support to validate builds against design intent
Establishing hierarchy rules for dense, information‑heavy screens
Applying accessible color, typography, and spacing standards across components
This project reinforced the importance of strong design systems, clear specifications, and hands‑on QA in high‑risk, regulated products.
QA, Delivery + Outcomes
Close collaboration with engineering and QA was critical to delivering a reliable pharmacy experience.
Design QA support to validate builds against design intent
Establishing hierarchy rules for dense, information‑heavy screens
Applying accessible color, typography, and spacing standards across components
This project reinforced the importance of strong design systems, clear specifications, and hands‑on QA in high‑risk, regulated products.
