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Walmart Health App

Redesigning Walmart’s Pharmacy Experience for Speed, Clarity, and Trust

Redesigning Walmart’s Pharmacy Experience for Speed, Clarity, and Trust

Redesigning Walmart’s Pharmacy Experience for Speed, Clarity, and Trust

I led interaction design and UI delivery for key pharmacy workflows used by millions of Walmart customers, working within strict regulatory constraints while ensuring clarity, consistency, and engineering readiness.

I led interaction design and UI delivery for key pharmacy workflows used by millions of Walmart customers, working within strict regulatory constraints while ensuring clarity, consistency, and engineering readiness.

I led interaction design and UI delivery for key pharmacy workflows used by millions of Walmart customers, working within strict regulatory constraints while ensuring clarity, consistency, and engineering readiness.

Role

Sr Product Designer

Focus

Interaction Design, UX Strategy, QA

platform

iOS, Android

Users

Walmart Pharmacy Users

Role

Sr Product Designer

Focus

Interaction Design, UX Strategy, QA

platform

iOS, Android

Users

Walmart Pharmacy Users

Role

Sr Product Designer

Focus

Interaction Design, UX Strategy, QA

platform

iOS, Android

Users

Walmart Pharmacy Users

The Challenge

The Challenge

Designing a high-stakes experience inside a complex ecosystem

Designing a high-stakes experience inside a complex ecosystem

Designing a high-stakes experience inside a complex ecosystem

High‑stakes healthcare context

Users manage prescriptions, insurance, refills, and time‑sensitive health needs where clarity and trust are critical.

High‑stakes healthcare context

High‑stakes healthcare context

Users manage prescriptions, insurance, refills, and time‑sensitive health needs where clarity and trust are critical.

Platform transition

The project focused on migrating a standalone Walmart Pharmacy app into the main Walmart mobile app, creating a unified, all‑in‑one customer experience.

Platform transition

Platform transition

The project focused on migrating a standalone Walmart Pharmacy app into the main Walmart mobile app, creating a unified, all‑in‑one customer experience.

Existing experience gaps

Fragmented flows, unclear status feedback, and cognitive overload—especially for elderly users and customers managing multiple prescriptions.

Existing experience gaps

Existing experience gaps

Fragmented flows, unclear status feedback, and cognitive overload—especially for elderly users and customers managing multiple prescriptions.

Regulatory requirements

All design decisions operated under strict healthcare, legal, and compliance constraints.

Regulatory requirements

Regulatory requirements

All design decisions operated under strict healthcare, legal, and compliance constraints.

My Role + Scope

My Role + Scope

My Role + Scope

SCOPE

Owned interaction and visual design for core pharmacy customer flows

Designed and maintained component patterns aligned with Walmart’s design system

Produced high‑fidelity, implementation‑ready UI specs

Partnered closely with engineering and QA to ensure accuracy, edge‑case coverage, and build quality

Supported handoff, validation, and iteration through design QA

TEAM INVOLVED

Product Manager

Product Manager

EngineersSystem Team

EngineersSystem Team

Design System Team

Design System Team

UX Copywriter

UX Copywriter

Design Constraints

Design Constraints

Design Constraints

Rather than leading primary research on this project, my focus was on executing within well‑defined product, regulatory, and operational constraints.

Strict healthcare and legal requirements affecting content, flows, and confirmations

Strict healthcare and legal requirements affecting content, flows, and confirmations

Complex prescription states and edge cases surfaced from backend systems

Complex prescription states and edge cases surfaced from backend systems

High accuracy and reliability expectations for customer‑facing pharmacy experiences

High accuracy and reliability expectations for customer‑facing pharmacy experiences

These constraints shaped how interaction patterns, components, and system feedback were designed and validated.

Design Decisions

Design Decisions

Design Decisions

Streamlining Refill and Checkout Flows

DECISION

Educe steps and surface primary actions earlier in the flow.

WHY

Educe steps and surface primary actions earlier in the flow.

Streamlining Refill and Checkout Flows

DECISION

Educe steps and surface primary actions earlier in the flow.

WHY

Educe steps and surface primary actions earlier in the flow.

Simplifying Prescription Status

DECISION

Consolidate prescription states into clear, scannable status indicators.

WHY

Users needed immediate clarity without reading long descriptions, especially when managing multiple prescriptions.

Simplifying Prescription Status

DECISION

Consolidate prescription states into clear, scannable status indicators.

WHY

Users needed immediate clarity without reading long descriptions, especially when managing multiple prescriptions.

Preventing Errors in High‑Risk Scenarios

DECISION

Add clear confirmations, guardrails, and system feedback at critical moments.

WHY

In a healthcare context, preventing mistakes is as important as speed.

Preventing Errors in High‑Risk Scenarios

DECISION

Add clear confirmations, guardrails, and system feedback at critical moments.

WHY

In a healthcare context, preventing mistakes is as important as speed.

Component Library + Visual System

Component Library + Visual System

Component Library + Visual System

Visual design decisions were implemented through a structured component approach to ensure consistency, scalability, and engineering alignment.

Visual design decisions were implemented through a structured component approach to ensure consistency, scalability, and engineering alignment.

Defining reusable components for prescription cards, status indicators, alerts, and CTAs

Establishing hierarchy rules for dense, information‑heavy screens

Applying accessible color, typography, and spacing standards across components

Ensuring visual consistency across states, errors, and edge cases

These components supported faster iteration, cleaner handoff, and predictable implementation.

QA, Delivery + Outcomes

QA, Delivery + Outcomes

Close collaboration with engineering and QA was critical to delivering a reliable pharmacy experience.

Design QA support to validate builds against design intent

Establishing hierarchy rules for dense, information‑heavy screens

Applying accessible color, typography, and spacing standards across components

This project reinforced the importance of strong design systems, clear specifications, and hands‑on QA in high‑risk, regulated products.

QA, Delivery + Outcomes

Close collaboration with engineering and QA was critical to delivering a reliable pharmacy experience.

Design QA support to validate builds against design intent

Establishing hierarchy rules for dense, information‑heavy screens

Applying accessible color, typography, and spacing standards across components

This project reinforced the importance of strong design systems, clear specifications, and hands‑on QA in high‑risk, regulated products.