Walmart Pharmacy App
Walmart Pharmacy App
Walmart is the third largest pharmacy in USA. Connexus is Walmart Pharmacy’s in-house prescription filling software built to cater to its pharmacy business. It is used at its pharmacy stores by pharmacists and technicians in walmart store and sams club nationalwide.
The application covers all the business processes involved in US pharmacy ranging from prescription drop-off to customer picks up the drugs, this include both mail orders and pharmacy pickup. Besides it also covers vaccinations appointment scheduling.
Walmart is the third largest pharmacy in USA. Connexus is Walmart Pharmacy’s in-house prescription filling software built to cater to its pharmacy business. It is used at its pharmacy stores by pharmacists and technicians in walmart store and sams club nationalwide.
The application covers all the business processes involved in US pharmacy ranging from prescription drop-off to customer picks up the drugs, this include both mail orders and pharmacy pickup. Besides it also covers vaccinations appointment scheduling.
Walmart is the third largest pharmacy in USA. Connexus is Walmart Pharmacy’s in-house prescription filling software built to cater to its pharmacy business. It is used at its pharmacy stores by pharmacists and technicians in walmart store and sams club nationalwide.
The application covers all the business processes involved in US pharmacy ranging from prescription drop-off to customer picks up the drugs, this include both mail orders and pharmacy pickup. Besides it also covers vaccinations appointment scheduling.
My Role
timeline
deliverable
tool used
users
UX Designer / Researcher
3 Months
Wireframe & Sketch
Figma
Pharmacies & Technician
My Role
timeline
deliverable
tool used
users
UX Designer / Researcher
3 Months
Wireframe & Sketch
Figma
Pharmacies & Technician
My Role
timeline
deliverable
tool used
users
UX Designer / Researcher
3 Months
Wireframe & Sketch
Figma
Pharmacies & Technician
Problem
The current design is complicate and confusing, and long learning curve for new comers to be trained.
The design is visually looking very old and result in bad user experience.
Lack of Integration between Connexus and Walmart Health app
Lack of clear insurance verification process
Challenge
Extensive of information needs to displayed in small touch screen.
Very well understanding of Pharmacy process is required and it is technical and not easy to understand.
The users has been using this app for a long time. How do we design a new UI at the same time still accommodate the old users.
Problem
The current design is complicate and confusing, and long learning curve for new comers to be trained.
The design is visually looking very old and result in bad user experience.
Lack of Integration between Connexus and Walmart Health app
Lack of clear insurance verification process
Challenge
Extensive of information needs to displayed in small touch screen.
Very well understanding of Pharmacy process is required and it is technical and not easy to understand.
The users has been using this app for a long time. How do we design a new UI at the same time still accommodate the old users.
Problem
The current design is complicate and confusing, and long learning curve for new comers to be trained.
The design is visually looking very old and result in bad user experience.
Lack of Integration between Connexus and Walmart Health app
Lack of clear insurance verification process
Challenge
Extensive of information needs to displayed in small touch screen.
Very well understanding of Pharmacy process is required and it is technical and not easy to understand.
The users has been using this app for a long time. How do we design a new UI at the same time still accommodate the old users.
Design Process
01 User interviews
Many rounds of sessions with Walmart pharmacies to discover how they use the app in the daily basic. A lot of Q&A and note taking. Analysis and understand the existing app.
01 User interviews
Many rounds of sessions with Walmart pharmacies to discover how they use the app in the daily basic. A lot of Q&A and note taking. Analysis and understand the existing app.
02 Pharmancy process study
Get familiar with the standard pharmacy process from Drop off, input, troubleshoot to bagging and counseling. Gain basic knowledge of different roles works in this pharmacy process, difference between Walmart pharmacist, Technician and Cashier
02 Pharmancy process study
Get familiar with the standard pharmacy process from Drop off, input, troubleshoot to bagging and counseling. Gain basic knowledge of different roles works in this pharmacy process, difference between Walmart pharmacist, Technician and Cashier
03 Competitive Analysis
Study and compare apps from competitors below:Refill and auto-refill
03 Competitive Analysis
Study and compare apps from competitors below:Refill and auto-refill
04 User Journey
A process of study from consumer ( patient ) angle of how they will go through from Diagnosis, to prescription Handling ( from Pharmacist side ) to patient to receive care.
04 User Journey
A process of study from consumer ( patient ) angle of how they will go through from Diagnosis, to prescription Handling ( from Pharmacist side ) to patient to receive care.
Wireframe
1
Click to expand search bar
1
Click to expand search bar
1
Click to expand search bar
3
Display current order, transfer or account issues need to be resolved
3
Display current order, transfer or account issues need to be resolved
3
Display current order, transfer or account issues need to be resolved
5
Current Order: Edit icon to trigger editing state
5
Current Order: Edit icon to trigger editing state
5
Current Order: Edit icon to trigger editing state
2
Brief patient info, with Email / Call / Add notes buttons
2
Brief patient info, with Email / Call / Add notes buttons
2
Brief patient info, with Email / Call / Add notes buttons
4
Recommendation for current offers/discount/product availability
4
Recommendation for current offers/discount/product availability
4
Recommendation for current offers/discount/product availability
Contact
Contact