Walmart Pharmacy App
Walmart Pharmacy App
Walmart Pharmacy App
Designing Internal Pharmacy Tools for Accuracy, Speed, and Safety
Designing Internal Pharmacy Tools for Accuracy, Speed, and Safety
Designing Internal Pharmacy Tools for Accuracy, Speed, and Safety
I led research-driven exploration and interaction design for internal pharmacy tools used by pharmacists and technicians, focusing on workflow efficiency, error prevention, and system reliability within a highly regulated environment. This was an exploratory project that informed future direction but was not taken to production.
I led research-driven exploration and interaction design for internal pharmacy tools used by pharmacists and technicians, focusing on workflow efficiency, error prevention, and system reliability within a highly regulated environment. This was an exploratory project that informed future direction but was not taken to production.
I led research-driven exploration and interaction design for internal pharmacy tools used by pharmacists and technicians, focusing on workflow efficiency, error prevention, and system reliability within a highly regulated environment. This was an exploratory project that informed future direction but was not taken to production.
Role
Sr Product Designer
Focus
Interaction Design, Research
platform
Web-based internal tools
Users
Walmart Pharmacies/ Technician
Role
Sr Product Designer
Focus
Interaction Design, Research
platform
Web-based internal tools
Users
Walmart Pharmacies/ Technician
Role
Sr Product Designer
Focus
Interaction Design, Research
platform
Web-based internal tools
Users
Walmart Pharmacies/ Technician
The Problem
The Problem
The Problem
Designing for accuracy, speed, and safety in real-world pharmacy operations
Designing for accuracy, speed, and safety in real-world pharmacy operations
Designing for accuracy, speed, and safety in real-world pharmacy operations
Operational, high‑risk environment
Pharmacists and technicians manage prescriptions, insurance validation, fulfillment, and patient handoff where accuracy and speed directly impact patient safety.
Operational, high‑risk environment
Pharmacists and technicians manage prescriptions, insurance validation, fulfillment, and patient handoff where accuracy and speed directly impact patient safety.
System‑driven constraints
UI needed to accurately reflect backend states, validation rules, and regulatory requirements with zero ambiguity.
System‑driven constraints
UI needed to accurately reflect backend states, validation rules, and regulatory requirements with zero ambiguity.
Complex, fragmented workflows
Internal tools supported multiple tasks across intake, verification, fulfillment, and pickup, often requiring context switching between screens and systems.
Complex, fragmented workflows
Internal tools supported multiple tasks across intake, verification, fulfillment, and pickup, often requiring context switching between screens and systems.
Scale and consistency
Tools had to work reliably across thousands of stores with varying volumes, staffing levels, and operational setups.
Scale and consistency
Tools had to work reliably across thousands of stores with varying volumes, staffing levels, and operational setups.
Cognitive overload
Dense information, competing priorities, and time pressure increased the risk of errors and slowed task completion.
Cognitive overload
Dense information, competing priorities, and time pressure increased the risk of errors and slowed task completion.
Operational, high‑risk environment
Cognitive overload
Scale and consistency
Complex, fragmented workflows
System‑driven constraints
My Role + Scope
My Role + Scope
My Role + Scope
SCOPE
Led qualitative and workflow research with pharmacists and pharmacy technicians
Synthesized research insights to identify opportunities for workflow improvement and error reduction
Explored interaction patterns and system concepts for internal pharmacy tools
Designed high-fidelity exploratory concepts to communicate future-state possibilities
Partnered with product and engineering to align on feasibility and constraints
SCOPE
Led qualitative and workflow research with pharmacists and pharmacy technicians
Synthesized research insights to identify opportunities for workflow improvement and error reduction
Explored interaction patterns and system concepts for internal pharmacy tools
Designed high-fidelity exploratory concepts to communicate future-state possibilities
Partnered with product and engineering to align on feasibility and constraints
SCOPE
Led qualitative and workflow research with pharmacists and pharmacy technicians
Synthesized research insights to identify opportunities for workflow improvement and error reduction
Explored interaction patterns and system concepts for internal pharmacy tools
Designed high-fidelity exploratory concepts to communicate future-state possibilities
Partnered with product and engineering to align on feasibility and constraints
TEAM INVOLVED
Product Manager
Product Manager
Product Manager
EngineersSystem Team
EngineersSystem Team
EngineersSystem Team
Design System Team
Design System Team
Design System Team
UX Copywriter
UX Copywriter
UX Copywriter
Research + Constraints
Research + Constraints
Research + Constraints
This project was an exploratory initiative focused on understanding internal pharmacy workflows and identifying opportunities for future improvements.
Key activities and considerations included:
Observational research and interviews with pharmacists and technicians
Mapping complex backend-driven workflows and state dependencies
Identifying regulatory and operational constraints impacting internal tools
Evaluating where existing systems created friction, cognitive overload, or error risk
Insights from this research informed design exploration and future-state concepts rather than immediate production delivery.
Key Design Decisions
Key Design Decisions
Key Design Decisions
Outcomes & Learnings
Outcomes & Learnings
While this exploratory work was not shipped, it contributed to clearer understanding of internal pharmacy workflows and informed future product discussions.
Identification of critical friction points in high-volume pharmacy operations
Clear articulation of workflow inefficiencies and error-prone moments
Conceptual design directions used to align product, design, and engineering stakeholders
This project reinforced the value of early research and concept exploration in shaping long-term product strategy for complex, regulated systems.
Outcomes & Learnings
While this exploratory work was not shipped, it contributed to clearer understanding of internal pharmacy workflows and informed future product discussions.
Identification of critical friction points in high-volume pharmacy operations
Clear articulation of workflow inefficiencies and error-prone moments
Conceptual design directions used to align product, design, and engineering stakeholders
This project reinforced the value of early research and concept exploration in shaping long-term product strategy for complex, regulated systems.
Thank You
Thank You