Walmart Pharmacy App
Operational, high‑risk environment
Pharmacists and technicians manage prescriptions, insurance validation, fulfillment, and patient handoff where accuracy and speed directly impact patient safety.
System‑driven constraints
UI needed to accurately reflect backend states, validation rules, and regulatory requirements with zero ambiguity.
Complex, fragmented workflows
Internal tools supported multiple tasks across intake, verification, fulfillment, and pickup, often requiring context switching between screens and systems.
Scale and consistency
Tools had to work reliably across thousands of stores with varying volumes, staffing levels, and operational setups.
Cognitive overload
Dense information, competing priorities, and time pressure increased the risk of errors and slowed task completion.
SCOPE
Led qualitative and workflow research with pharmacists and pharmacy technicians
Synthesized research insights to identify opportunities for workflow improvement and error reduction
Explored interaction patterns and system concepts for internal pharmacy tools
Designed high-fidelity exploratory concepts to communicate future-state possibilities
Partnered with product and engineering to align on feasibility and constraints
TEAM INVOLVED
This project was an exploratory initiative focused on understanding internal pharmacy workflows and identifying opportunities for future improvements.
Observational research and interviews with pharmacists and technicians
Mapping complex backend-driven workflows and state dependencies
Identifying regulatory and operational constraints impacting internal tools
Evaluating where existing systems created friction, cognitive overload, or error risk
Insights from this research informed design exploration and future-state concepts rather than immediate production delivery.
